Privacy policy

Vayan Handpans

Effective Date: October 7, 2026

At Vayan Handpans Inc., we value the trust you place in us when exploring and purchasing our instruments. Protecting your personal information is an important part of providing a secure, transparent, and dependable shopping experience.

This Privacy Policy explains how Vayan Handpans Inc. ("Vayan," "we," "our," or "us") collects, uses, shares, and protects personal information when you visit our website, purchase our products, communicate with our team, or interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. About Vayan Handpans

Vayan Handpans Inc. is a California-based corporation specializing in premium handpan instruments and related products.

Business Name: Vayan Handpans Inc. State of Registration: California, United States Website: www.vayanhandpans.com Customer Support: info@vayanhandpans.com

For privacy-related questions or requests, please contact us by email.

2. Information We Collect

We collect personal information necessary to operate our online store, fulfill purchases, assist customers, and improve our services.

Depending on how you interact with Vayan, this information may include:

Personal and Contact Information

  • Full name
  • Email address
  • Billing and shipping addresses
  • Telephone number when provided for shipping or order fulfillment
  • Information included in customer inquiries

Purchase and Transaction Information

  • Products purchased
  • Order numbers and purchase history
  • Payment confirmation and transaction details
  • Shipping and delivery information
  • Returns, refunds, and warranty requests

Website and Device Information

  • Internet Protocol (IP) address
  • Browser and device type
  • Operating system
  • Pages visited and website interactions
  • Referral sources
  • Cookies and similar tracking technologies

Communications and Preferences

  • Customer service correspondence
  • Product interests and preferences
  • Newsletter subscriptions
  • Marketing communication preferences
  • Product reviews and feedback

We collect information directly from you, automatically through your interaction with our website, and from service providers involved in operating our business.

3. How We Use Your Information

Vayan Handpans uses personal information for legitimate business purposes, including:

  • Processing and fulfilling customer orders
  • Arranging domestic and international shipments
  • Providing purchase confirmations and delivery updates
  • Responding to customer inquiries
  • Managing product returns, refunds, and warranty services
  • Maintaining and improving website functionality
  • Detecting suspicious transactions and preventing fraud
  • Complying with applicable legal and tax requirements
  • Sending marketing communications where permitted
  • Understanding customer preferences and improving our products and services

We do not use customer information for purposes materially unrelated to those described in this policy without providing any notice or obtaining any consent required by law.

4. Shopify and Website Hosting

Our online store operates using Shopify, an e-commerce platform that provides website hosting, checkout functionality, order management, and related services.

When you access our website, Shopify and its authorized service providers may process certain technical information to support website functionality, security, performance, and transaction processing.

Shopify may process and store information in the United States, Canada, and other countries where it or its service providers operate.

For more information about Shopify's privacy practices, visit shopify.com/legal/privacy.

5. Orders and Payment Processing

When you purchase a Vayan instrument, we collect information necessary to confirm your purchase, process payment, arrange production, and coordinate delivery.

Payments are handled through the secure payment services made available at checkout.

Depending on the payment methods enabled on our website, your information may be processed by Shopify Payments or other authorized payment providers.

Vayan does not intentionally store complete payment card numbers or card security codes on its own systems.

Payment service providers may independently process certain information to verify transactions, prevent fraud, and comply with financial regulations.

6. Manufacturing and Order Fulfillment

Certain Vayan handpans are handcrafted and fulfilled through authorized manufacturing and logistics partners.

To manufacture, prepare, and deliver an order, we may provide these partners with information reasonably necessary for fulfillment, including:

  • Customer name
  • Shipping address
  • Delivery contact information
  • Instrument specifications
  • Order reference information
  • Customs and shipping documentation

Our manufacturing and logistics partners are expected to use this information only for authorized order fulfillment and related services, subject to applicable agreements and laws.

We do not provide customer information to manufacturing partners for their independent marketing purposes.

7. Shipping and International Deliveries

Vayan may work with established shipping carriers, including DHL or other approved logistics providers, to deliver instruments.

Shipping providers may receive the information necessary to transport, track, and deliver packages.

For international shipments, certain information may also be shared with customs authorities, import agents, or other entities as legally required.

This information may include recipient details, product descriptions, declared shipment values, and relevant shipping documentation.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide a convenient and secure shopping experience.

These technologies may support:

  • Shopping cart functionality
  • Secure checkout
  • Customer account access
  • Website preferences
  • Traffic measurement and analytics
  • Advertising performance
  • Personalized website experiences

Some cookies are necessary for the website to function properly. Others may be used for analytics, personalization, or advertising, subject to applicable consent requirements.

You may manage cookies through your browser settings and, where available, the privacy preference tools provided on our website.

Disabling certain cookies may affect website functionality.

9. Marketing and Email Communications

Customers may have the opportunity to subscribe to Vayan's email communications.

These communications may include new instrument releases, educational content, product announcements, special offers, and company updates.

We may use authorized email marketing platforms to manage subscriptions and deliver messages.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in those messages or contacting info@vayanhandpans.com.

Unsubscribing from promotional communications will not prevent us from sending essential transactional messages relating to your purchases, deliveries, or customer service requests.

10. Website Analytics and Advertising

Vayan may use website analytics and advertising services to understand website performance, improve the shopping experience, and measure marketing effectiveness.

These services may include Google Analytics, Google Ads, Meta advertising technologies, or comparable tools, if enabled.

Depending on the technologies used and your privacy preferences, these services may process information about website visits, device identifiers, browsing activity, purchases, and advertising interactions.

Where required by applicable law, we will request consent before using nonessential tracking technologies.

11. Customer Support and Communications

When you contact Vayan by email or through a website contact form, we may collect your name, email address, message, and any information you voluntarily provide.

We use this information to respond to questions, resolve concerns, provide product guidance, and assist with orders or warranty requests.

Our primary customer support channel is info@vayanhandpans.com.

We may retain correspondence as reasonably necessary for customer service, business records, dispute resolution, and legal compliance.

12. Product Reviews and Testimonials

Customers may have the opportunity to submit reviews, testimonials, photographs, or feedback regarding Vayan products.

If you voluntarily submit content for publication, certain information, such as your chosen display name and review content, may become publicly visible.

We will obtain any permission required by applicable law before using customer testimonials or personal images in promotional materials.

13. When We Share Personal Information

We may share personal information with trusted third parties when reasonably necessary to operate our business.

These parties may include:

  • E-commerce and website service providers
  • Payment processors
  • Manufacturing and fulfillment partners
  • Shipping and logistics companies
  • Customer support and email service providers
  • Website analytics and advertising providers
  • Accounting and professional service providers
  • Government authorities when legally required

We may also disclose information when necessary to protect our rights, investigate suspected fraud, respond to lawful requests, or complete a legitimate business transaction involving our company.

Vayan does not sell customer contact lists to data brokers.

Certain advertising and analytics activities may nevertheless qualify as the sale or sharing of personal information under applicable privacy laws. Where required, we will provide the appropriate disclosures and opt-out mechanisms.

14. International Data Processing

Because Vayan works with technology, manufacturing, and shipping partners that may operate internationally, personal information may be processed outside the country or state in which you reside.

When applicable privacy laws require safeguards for international transfers, we will use appropriate contractual, technical, or organizational measures.

15. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, and loss.

These measures may include secure website connections, access controls, established payment-processing services, and appropriate administrative safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

16. How Long We Retain Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention periods may depend on the type of information and the reason it was collected.

For example, we may retain purchase and transaction records to comply with tax and accounting requirements, customer correspondence to resolve service issues, and warranty records to administer product coverage.

When information is no longer needed, we will delete, anonymize, or otherwise securely handle it as appropriate, unless continued retention is legally required or permitted.

17. Your Privacy Rights

Depending on where you reside and the laws applicable to Vayan, you may have the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of eligible personal information
  • Request a copy of certain personal information
  • Opt out of certain advertising-related data sharing
  • Withdraw consent where processing relies on consent
  • Request information about our personal data practices
  • Exercise applicable privacy rights without unlawful discrimination or retaliation

To submit a privacy request, email info@vayanhandpans.com.

Please include sufficient information for us to understand your request. We may need to verify your identity before completing certain requests.

Some requests may be subject to legal exceptions, including obligations to retain transaction records or information needed to complete an order.

18. California Privacy Rights

Vayan Handpans Inc. is based in California.

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, to the extent those laws apply to our business.

These rights may include access, correction, deletion, and the ability to opt out of certain sales or sharing of personal information.

If applicable, Vayan will provide the required notices, request procedures, and privacy controls.

Customers may contact us at info@vayanhandpans.com with California privacy-related questions.

19. Children's Privacy

Our website is intended for a general audience and is not directed toward children under 13 years of age.

We do not knowingly collect personal information from children under 13 without legally required authorization.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can investigate and take appropriate action.

20. Third-Party Websites

Our website may contain links to external websites, social media platforms, videos, or other third-party services.

These third parties maintain their own privacy practices and policies.

Vayan is not responsible for the privacy practices of independently operated third-party websites.

We encourage customers to review the privacy policies of any external services they choose to use.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, technology, service providers, or applicable legal requirements.

The latest version will be made available on our website, along with its effective date.

Where required by law, we will provide additional notice of material changes.

22. Contact Information

If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or need assistance regarding your personal information, please contact:

Vayan Handpans Inc. California, United States Email: info@vayanhandpans.com Website: www.vayanhandpans.com

© 2026 Vayan Handpans Inc. All rights reserved.