Shipping policy
Vayan Handpans
Effective Date: October 7, 2026
At Vayan Handpans, we believe an exceptional instrument deserves an equally thoughtful delivery experience.
Every Vayan handpan is carefully handcrafted, professionally tuned, and prepared for shipment with attention to quality and protection.
Our goal is to provide a reliable and transparent shipping experience, from the moment your order is placed until your instrument arrives.
1. Handcrafted Production and Order Processing
Many Vayan handpans are individually crafted following an order.
Because each instrument requires precision manufacturing, tuning, quality inspection, and preparation, production times may vary depending on the model, scale, and order volume.
The estimated production and dispatch timeframe will be communicated on the applicable product page or during checkout.
Your estimated delivery timeframe consists of two stages:
- Production and preparation: The time required to manufacture, tune, inspect, and package your instrument.
- Shipping and transit: The time required for the carrier to deliver your completed instrument.
If we anticipate that an order cannot be shipped within the timeframe originally promised, we will notify you and provide the options and remedies required by applicable law, including cancellation and a refund where required.
2. Shipping Carriers
Vayan partners with established international logistics providers to transport our instruments.
Our primary anticipated shipping carrier is DHL Express, although alternative reputable carriers may be used depending on destination, service availability, and shipping requirements.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
3. Shipping Destinations
Vayan intends to serve customers throughout the United States and internationally.
International shipping availability depends on destination-country import requirements, carrier coverage, and applicable shipping restrictions.
Available shipping destinations will be displayed during checkout.
If your location is not available, please contact info@vayanhandpans.com for assistance.
4. Shipping Costs
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary based on the destination, package dimensions, carrier services, and shipping requirements.
If complimentary shipping is offered for an eligible order, this will be clearly indicated on the product page or during checkout.
5. Delivery Estimates
Delivery times depend on the destination, shipping carrier, customs processing, and local delivery conditions.
Estimated transit times begin after the instrument has completed production and has been dispatched, not on the original order date.
Once the carrier accepts your shipment, tracking details will be provided when available.
Carrier transit estimates are not guaranteed delivery dates unless expressly stated.
6. Protective Packaging
Handpans are precision-tuned instruments that require careful handling during transportation.
Each instrument will be packaged using protective materials and suitable shipping methods designed to reduce the risk of movement, impact, and damage during transit.
Where included with the purchased model, the handpan's protective case will accompany the shipment.
7. Shipping Insurance
Vayan intends to arrange appropriate shipment protection for handpan deliveries.
The extent of insurance coverage, carrier liability, and applicable claim procedures will depend on the shipping service selected.
Where a shipment is lost or damaged in transit, Vayan will assist with investigating the issue and arranging an appropriate resolution consistent with applicable law.
8. Customs, Duties and Import Taxes
International shipments may be subject to customs inspections, import duties, taxes, brokerage charges, and other destination-country fees.
Whether these charges are included in the purchase price or collected separately will depend on the shipping arrangement and will be disclosed during checkout where applicable.
Customers are responsible for any import charges identified as their responsibility before purchase.
Customs processing times are controlled by the relevant authorities and may affect delivery schedules.
9. Shipping Confirmation and Tracking
After your order has been dispatched, we will send a confirmation to the email address provided at checkout.
When available, this message will include the shipping carrier, tracking number, and tracking instructions.
Customers are encouraged to monitor tracking updates and contact us if they experience delivery concerns.
10. Damaged Shipments
Although every effort is made to protect your instrument during transportation, shipping damage can occasionally occur.
If your handpan arrives with visible damage, please:
- Photograph the exterior shipping box before discarding the packaging.
- Document any damage to the instrument or protective case.
- Keep the original packaging and shipping materials.
- Contact info@vayanhandpans.com as soon as reasonably possible.
We recommend reporting visible damage within 48 hours to help facilitate carrier investigations.
This recommended reporting period does not limit your statutory rights or applicable warranty protections.
Vayan will review the circumstances and coordinate an appropriate resolution, including repair, replacement, or refund where required.
11. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
If an incorrect or incomplete address causes a delivery failure, please contact us promptly.
Additional delivery or reshipping charges may apply where permitted by law and disclosed to the customer.
12. Lost or Delayed Shipments
If tracking information indicates an unusual delay or your package appears lost, please contact our support team.
We will work with the carrier and relevant fulfillment partners to investigate.
Where an order is confirmed lost or cannot be delivered, Vayan will provide an appropriate remedy consistent with applicable consumer protection laws.
13. Multiple-Item Orders
Orders containing multiple instruments or accessories may be shipped separately depending on production availability and fulfillment requirements.
If an order is divided into multiple shipments, customers may receive separate tracking notifications.
Any additional shipping charges will be disclosed as required.
14. Contact Us
For shipping questions, delivery assistance, or order-related concerns, contact:
Vayan Handpans Inc. California, United States Email: info@vayanhandpans.com Website: www.vayanhandpans.com
© 2026 Vayan Handpans Inc. All rights reserved.